To meet consumer demands, mortgage servicers are evaluating omnichannel payment solutions that put borrowers in the driver’s seat. Because they spend years working with borrowers as they pay out their loans, servicers understand the benefits offered by omnichannel solutions, but are wary of the risks of opening self-service payment options to their customers, specifically, card payment acceptance functionality. But taking an approach that is too cautious has risks of its own, causing mortgage servicers to lose ground on two critical fronts: customer satisfaction and operational efficiencies. Fortunately, launching a payment strategy doesn’t have to remain a mystery. This white paper outlines tactics to help with strategic planning for implementing debit card payment options that make debit card acceptance more affordable than ever by leveraging solutions from SWBC and Visa.
Date: January 2019